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Coronovirus (COVID-19) update



Philip Dennis Foodservice is committed to the practice of responsible corporate behaviour, including acting in an ethical way towards all our customers, suppliers and employees. This means that we have standards and values that are key to this Company – and these must be adhered to in all of our interactions.

As a responsible foodservice wholesaler, our commitment is not only to deliver quality food that is safe for all consumers but also we have accountability to our customers, and the general public, in terms of public health.

We have been following the most recent health crisis due to the emergence of COVID-19 since the end of 2019. Although there is no evidence of being a foodborne disease, we have been preparing ourselves to the potential impact that this may pose to the food chain industry in terms of reduction of resources: number of available employees, manufacturers, suppliers and deliveries.

Once again we would like to reassure all our customers that our company has been pre-emptive in following the UK Government recommendations. And since the release of our first statement in February 2020, we have launched the first stages of our crisis management plan in order to achieve the highest level of preparation and response for this crisis.


Philip Dennis Foodservice plan of action involves the following objectives:

  • Safeguard our employees – remove or reduce the risk of exposing our employees to the virus by providing an environment where all can work safely and swiftly containing any external hazard.
  • Safeguard our customers – remove or reduce the risk of exposing our customers to the virus through our company.
  • Maintain our deliveries – take every reasonable provision to minimise the impact on our customers.


In general terms, we will act accordingly with the official recommendations. We are aware of the Government Action Plan (03/03/2020), including the 3 stages: Contain, Delay, and Mitigate, using Research to provide evidence-based information through all stages. As a proactive company, we took the initiative to incorporate these concepts as part of our own action plan.

As a point of reference, we will follow the attached scale of Crisis Management. Considering the available information on this date, we are in Stage 2. Parameters are not self-contained and strictly limited to those descriptions and we remain flexible to adapt as necessary, even more considering all the uncertainties surrounded by the coronavirus.


Philip Dennis Foodservice has implemented the following actions at this stage:

  1. Identification of reliable sources of information.
  2. Internal communications and actions (Philip Dennis Foodservice):
  3. Instructive information about the disease [Jan 2020]: emails and poster (all employees)
  4. Increased Hygiene Awareness within the business, including:
  • Hand Sanitisers installed throughout the business
  • Hand sanitizers provided to Delivery Drivers and detailed personal hygiene instructions
  1. Internal and external restriction of social contact between employees, customers, visitors/ contactors.
  2. Increased controls over holidays travel.
  3. Internal review of procedures required for Stage 2 and 3: improvement of the Contingency Plan.
  4. External communication (Customers):
  5. First Statement released to target customers [Feb 2020].
  6. Second Statement released on our website [March 2020]
  7. External communication (Suppliers):
  8. Ingredients’ country of origin and forecast on deliveries availability
  9. Contingency Plans

At this stage, we are not expecting any issues with service. This is based on our previous preventive actions on stock hold towards Brexit, our suppliers’ communications/ updates and current information on the Coronavirus crisis.



Department of Health and Social Care and Public Health England

Daily updates at 2pm until further notice.



National Health Service – Daily updates



World Health OrganizationDaily updates



European Centre For Disease Prevention And Control



Department for Environment, Food & Rural Affairs


Measures on night time deliveries for food retailers to support the industry response to coronavirus

Plus Food Safety Agency (https://www.food.gov.uk/) but no specific information available at the moment because it is not a foodborne disease issue.


To view the statement in detail click here

(*) Gov.UK RESEARCH is applicable on all stages to provide evidence-based information.


New Philip Dennis Mastercard!

We have some exciting news… It’s the launch of our Philip Dennis Foodservice Mastercard!

philip dennis mastercard mock

Benefits of the Philip Dennis Foodservice Mastercard

56 days interest-free on all purchases
•Up to £50,000 credit limit
•Earn uncapped cashback with our Premium offering*
•Up to 10 cards for your business
•0.5% cash back with no fees

To apply, simply click here

*Must opt into Premium for uncapped 0.5% cashback offering


The Christmas countdown is on!

With the countdown on to  the big day are you looking for additional Christmas menu inspiration or just after the low down on the latest festive products? Then look no further than Philip Dennis. Our Taste of Christmas brochure has lots of menu planning ideas, including ideas for sharing platters, cheese boards and alternative dessert options. Plus, our Festive Taste magazine has details on all the offers on your festive classics; from roast potatoes and honey glazed parsnips to cranberry sauce and chocolate yule logs. We’ve also Turkey deals days on the 27th and 28th November, including offers on all out best sellers including the Dennis Family Butcher’s Turkey Parcel (POUL0107). Wrapped in bacon with a delicious orange and cranberry stuffing, this versatile product makes a great addition to any festive menu and it offers great portion cost control. If you’re looking to spice up your starters or buffets, check out the latest new products from Pacific West including Red Velvet Prawns (PAWE0113) or our new ‘Var’ smoked salmon (SMKD0116). Farmed in the Faroe Islands it offers a lighter and creamier texture from regular smoked salmon and you can secure your salmon at an exceptional price on our Salmon Deal Days, Tuesday 13th November and Tuesday 4th December. And if you need any last-minute trimmings, Philip Dennis also offers a range of festive napkins, crackers, party boxes and tea lights. You can view our festive brochures online: Festive Taste – https://s3.amazonaws.com/online.fliphtml5.com/lizz/ejnl/index.html Taste of Christmas – https://s3.amazonaws.com/online.fliphtml5.com/lizz/mnth/index.html Or speak to your Account Manager. That’s Christmas all wrapped up! bow tie icon  

Feeding your passion at our Exhibitions

Join us on 20th September, Kassam Stadium, Oxford, OX4 4XP or 9th October, Sixways Stadium, Midlands, WR3 8ZE for a showcase of suppliers plus our full Butchery and Fishmonger range! Our exhibitions are a great way to view  inspirational new products and recipe ideas. We’re there to support your business and help ensure profitability and our Account Managers will be on hand  at of our forthcoming exhibitions in Oxford or Worcester to show you new products and provide you with fresh ideas and supportive advice. 20th September, Kassam Stadium, Oxford, OX4 4XP. 9th October, Sixways Stadium, Midlands, WR3 8ZE. Exciting New Venue! You can register for both events at Eventbrite Simply search for either: pdoxfordexhibition.eventbrite.co.uk or pdmidlandsexhibition.eventbrite.co.uk and we very much look forward to seeing you there! There’s also exclusive event pricing across our full range of butchery, fish, ambient, chilled, frozen and non-food goods. Our exhibitions provide the perfect opportunity to meet many of our Account Managers in person, as well as inspiring demonstrations from our suppliers. We look forward to continuing to feed your passion this Autumn, so be sure to save these dates into your diary now!   Over the coming weeks, look out for your invitation in the post and email to register your attendance for the day.

Looking for more information on what to expect on the day? Your Account Manager is here to support you, please don’t hesitate to give them a call.

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Dennis Family Fishmongers: How we sparkle!

For fresh fish, seafood and shellfish that’s usually locally caught, always quickly processed and perfectly prepared, look no further than Dennis Family Fishmongers. But of course, we would say that, wouldn’t we? So for the greatest reassurance as to how brightly we sparkle, we’ll share with you all the details of our recent reviews and audits. You’ll find there’s no place for modesty in this blog as, quite simply, we couldn’t have done better. From far exceeding the national average performance in our FoodQuad audit, to an exceptional review by the highly regarded SALSA and full marks for our Food Hygiene rating, this upcoming blog will be presented with more glitter and pride than a preschooler’s first piece of artwork! Reputation preceded us already? Then dive on into our Dennis Family Fishmonger range, by visiting our online shop here or opening up the Fish chapter of our Product Guide.


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Dennis Family Butchers: Proud as Punch!

With over 100 years in the butchery business, we are proud to be trusted and depended upon for our skills, service and passion. Here’s why we think we remain the best butchers on the block…

From farms you can name

We can tell you exactly which farms our top-of-the-range beef, lamb, pork and poultry comes from. Today’s diners love to be able to picture farmyards and rolling hills as they tuck into their meal.

Specially selected 

Here at Philip Dennis Butchers we believe that carefully selected animal breeding, a proper maturation process, and expert presentation and processing techniques are the key to a good quality finished product.

High standards

Our aim is to provide our customers with high quality meat from sustainable farms. We work closely with farmers and a network of suppliers to make sure they all meet our high standards of animal welfare and processing.

Extensive choice

We have an extensive product range and are always looking at opportunities to further increase this by introducing new farming partners to our company so that we can offer more products.

The cut, the weight & quantity to suit you 

Our bespoke butchery service means that you can order whatever cut you want, in whatever weight suits you in the exact numbers you need.

Second to none – quality & provenance 

For a stamp of quality on your menu, look no further than West Country Beef (PGI). This new brand offers menu marketing benefits, whilst delivering meat that is succulent, tender and full of flavour. Together with Exmoor National Park Beef, they offer a highly regarded stamp of quality and provenance to your menu.

Expertly prepared & perfectly delivered

Our large team of experienced butchers ensure that whatever you buy has been skillfully prepared and packaged. It’s then delivered in perfect condition by one of our temperature controlled delivery vehicles.

What’s more, you can combine your butchery order with any foodservice requirements, making us your one stop shop for convenience.


Gold-Star Accreditation – Total Reassurance!

Assured Food Standards Red Tractor Certification 

When you’re serving food to members of the public you need to be confident that the products come from a supplier with high standards.

Dennis Family Butchers has achieved the Assured Food Standards Accreditation for Meat Processing. This means we are rigorously audited by a third party accreditation body against set high standards for food safety, hygiene and processing.

Food Standards Agency 

Licenced Cutting Plant: UK 1069 EC 

This licence proves that our practices and premises conform to the European standards.

AHDB & Quality Standard Mark 

A high percentage of Dennis Family Butchers beef, lamb and pork carry these quality standard marks, which relate to high standards of animal welfare and eating quality.

Looking for further reassurance of our commitment to quality? Discover our recent introduction of the West Country Beef range, click here.


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It’s Child’s Play

Keep the kids happy and you can build family customer loyalty that will last years – we all know the effect of pester power!

Try our top tips for child friendly dining that young – and grown up – diners will thank you for. As big chains such as Jamie’s Italian, Pizza Express and fast food restaurants have successfully sussed, the family market represents a great opportunity for repeat custom. A recent study has shown that 29% of families eat out together on a regular basis and 20% of parents treat their children to a meal on their way home from school. So, what can you do to make parents feel good about bringing their kids to eat at your establishment while also seducing the little one’s taste buds? Try the following:

Make it healthy

The Change 4 Life campaign, launched in January 2017, has put the amount of sugar, salt and fat consumed by children into sharp focus and as a result parents are increasingly concerned about what their children eat. Approach your children’s menu the same way you would any other; offer balanced meals and include information about food provenance to highlight the quality of ingredients and give parents confidence in your food.

Make it easy

Many kids are fussy about food, so don’t be afraid to include the usual children’s favourites such as burgers or Chef’s Selections simple cheese and tomato pizza slab (COCU8043) and parents will be grateful for a fuss-free option. To ease parental conscience, make sure you offer healthy sides such as sweet potato chips or classic peas and carrots to balance the meal.  

 Dennis Family Butchers Beef Sliders

Let kids pick and mix

Children often have strong preferences for certain foods so why not use a pick and mix-style menu with a small selection of mains, carbohydrates and vegetables so they can choose their favourites? They’ll also love the sense of control they get over their meal. Need inspiration? Take a look at our small options such as Dennis Family Butchers beef sliders (SABU7091) or serve up just one of the grown-up trio of Tom’s Pies mini steak & ale (TOPI0056), chicken, ham & mushroom (TOPI0058) and spinach & truffle pies (TOPI0062).  

 Tom’s Mini Pies

Be allergy aware

More than 17 million Europeans have a food allergy, and hospital admissions for severe reactions in children have risen seven-fold over the past decade, according to the European Academy of Allergy and Clinical Immunology. So, catering for a range of dietary needs will make you a popular destination for any parent of a child with an allergy.

Offer dessert options

Many parents are trying to keep their kids’ sugar intake to a minimum, so you’ll win with the grown ups if you offer some suitable dessert options, which are also appealing to the kids. Turn a simple fruit salad into a ‘sundae’ with fresh unsweetened cream, fruit coulis and a selection of our frozen fruits (such as raspberries GREE1028). Pure fruit juice ice lollies are a winner too and always on standby in the freezer. Make your own with Frobishers fresh juices and Greek yoghurt for a more bespoke, artisan option.

For more tips and advice, please speak with your Account Manager!

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Confident in the big 14? Gem up with our lowdown

Not to be sneezed at, knowing your allergens and your ‘vegan’ from ‘coeliac’ is now more important than ever. Allergy awareness is an increasingly important part of menu planning and prep because allergies are widely reported as being on the rise. Customers need to trust your business and be confident that you’ve taken the extra steps needed. Fortunately, with the support of Erudus (read more here), it needn’t bring you a headache. In fact, the positive word-of-mouth recommendations that come from taking your responsibilities seriously will bring repeat customer and increased revenue. The Food Information Regulation, which came into force in December 2014, introduced a requirement that good businesses must provide information about the allergenic ingredients used in any food they sell or provide. There are 14 major allergens which need to be clearly mentioned as ‘contains’, ‘may contain’ (either on menus or labels) when they are used as ingredients. Follow our guide to ‘The Big 14’ below… 1.Cereals Gluten wheat (such as spelt and Khorasan wheat/Kamut), rye, barley and oats can be found in flour, some types of baking powder, batter, breadcrumbs, bread, cakes, couscous, meat products, pasta, pastry, sauces, soups and fried foods which are dusted with flour. 2. Fish Fish allergy is more common in adults that in children, but it can often be severe, and frequently causes anaphylaxis. All the major fish allergens cross-react in terms of their allergenicity and no fish is safe for fish allergic patients. Some foods that trigger an allergic reaction are: fish (all species), fish extracts, fish sauce, fish oils, fish paste, Worcester sauce (some brands) and omega-3 rich oils derived from fish. 3. Molluscs These include mussels, land snails, squid and whelks, but can also be commonly found in oyster sauce or as an ingredient in fish stews. 4. Crustaceans Allergy to crustacea is quite common. People who are sensitive can react to different types of crustacean, e.g. shrimps, prawns and lobsters. Crustacea often cause severe reactions, and some people can react to cooking vapours. Some people allergic to crustacea also react to molluscs. Shrimp paste, often in Thai and south-east Asian curries or salads, is an ingredient to look out for. 5. Eggs Egg allergy is common in young children, but more than half the children affected grow out of this allergy by age three. Egg can cause anaphylactic reactions in some individuals. Avoid using the following for people with an egg allergy: egg powder, dried egg or pasteurised egg, albumin, egg glaze and mayonnaise. 6. Peanuts Peanuts (also known as ground nuts and monkey nuts) are a common cause of food allergy, affecting 1-2% of the UK population. They can cause severe, anaphylactic reactions, and are the most common cause of fatal food allergy. Peanut allergy is commonly acquired in childhood and seldom resolves with age. A significant proportion of people with a peanut allergy also react to tree nuts, and there is also allergenic cross-reactivity with other members of the legume family, such as soya and lupin. Heat treatment, especially roasting, increases the allergenicity of peanuts. 7. Soya Part of the legume family soya is a staple ingredient in oriental food such as edamame beans, miso pastes and tofu, but can also be found in desserts, ice cream, meat products, sauces and vegetarian products. Soya allergy is more common in young children, but children often grow out of soya allergy by two years of age. Adults are occasionally affected. Allergenic cross-reactivity between soya and other legumes, including peanut, is possible and there are some reports of cross-reactivity between soya and cows’ milk. 8. Milk Cows’ milk allergy is the most common food allergy in young children and affects 2-7% of babies under one year of age. About 87% of children grow out of milk allergy by age three. There is a high degree of cross-reactivity between cows’ milk and milk of other mammals such as, sheep, goats and buffalo. Milk is a common ingredient in butter, cheese, cream, milk powders and yoghurt. It can also be found in foods brushed or glazed with milk, and in powdered soups and sauces. 9. Nuts Not to be mistaken with peanuts (which are a legume and grow underground), this ingredient refers to nuts which grow on trees, like cashew nuts, almonds and hazelnuts. Multiple nut sensitivities are frequent, as well as cross reactivity with peanuts. People rarely grow out of a nut allergy. You can find nuts in breads, biscuits, crackers, desserts, nut powders (often used in Asian curries), stir-fried dishes, ice cream, marzipan (almond paste), nut oils and sauces. 10. Celery (and Celeriac) Celery is a common cause of oral allergy syndrome amongst adults in mainland Europe, however, allergies to celery and celeriac are not common in the UK. This includes celery stalks, leaves, seeds and root celeriac. Celery is found in salads, some meat products, soups and stock cubes. 11. Mustard Mustard allergy is not common in the UK but is common in France where it has been reported to cause severe reactions. It can be found in the form of mustard powder, mustard seeds or liquid. 12. Sesame Allergy to sesame is increasing in the UK and can cause severe reactions including anaphylaxis. There is some allergenic cross-reactivity between nuts and seeds. These seeds can often be found in bread (sprinkled on hamburger buns for example), bread sticks, houmous, sesame oil and tahini. They are sometimes toasted and used in salads. 13. Sulphur Dioxide (sometimes known as sulphites) Sulphite additives in wine have been associated with triggering asthmatic responses in sensitive individuals, mostly in asthmatic patients. It is also found in dried fruit such as raisins, dried apricots and prunes. You might also find it in meat products, soft drinks, vegetables and beer. 14. Lupin Lupin is a flour but can also be found in regular flour. Lupin flour and seeds can be found in some breads, pastries and pasta.    

Dietary Restrictions

Aside from allergies, specific dietary requirements are also on the rise, and it is increasingly expected by modern consumers that caterers will have a good selection of options ready. The most common dietary needs are outlined below: Vegetarian Vegetarians mostly eat plants with the addition of dairy products and eggs, but with no meat or fish. Pescatarian A pescatarian is a person who eats seafood but no other types of meat. Pescatarians are like vegetarians, but the difference is that pescatarians eat fish and shellfish in addition to an otherwise vegetarian diet. Vegan Veganism is both the practice of abstaining from the use of animal products. Vegans do not eat beef, pork, poultry fowl, game or seafood, eggs, dairy or any other animal products such as gelatine. Coeliac Intolerance to the gluten found in wheat, rye and barley requires strict adherence to a gluten-free diet. This can be found in flour, batter, breadcrumbs, cakes, meat products, pasta, pastry, sauces and fried foods. Diabetic  Nearly 4 million people in the UK suffer from diabetes, characterised by high levels of blood glucose resulting from defects in insulin production, insulin action or both. Carbohydrates are the key to a successful dietary management of diabetes. People with diabetes need to stay away from high glycaemic foods such as bagels, bread, cookies and cake. Many of our products that are vegan, gluten free, and/or dairy free are also low in sugar and helpful for those with diabetes.

If you would appreciate support in preparing dishes or menus to appeal to those with such allergies or dietary requirements, then please do not hesitate to ask your Account Manager. We’ve plenty of experience and would be delighted to help.

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