01271 311 122
enquiries@philipdennis.co.uk

The benefits of online ordering

  • Posted by: Alicia Spratley

Peter Dennis, fourth generation in the family business, joined us in 2017 and has passionately taken up the project of supporting customers in enjoying the benefits of online ordering.

He explained “We’ve been listening to customers feeling apprehensive about trying online ordering and realise that many of you feel this way. At first, as it typical in our industry, customers taking up online ordering was slow. However, our telesales team have been fantastic in supporting customers to overcome preconceptions and hurdles. For example, pre-filling customer baskets with their usual favourites”, says Peter. Telesales have recognised that this saves customers time and highlights to customers how easily they can add or remove items from their shopping list. Following this gesture, we have found that the same customers now tell us they find our online shop easy to use, fast and convenient. As well as this, our online shop is an great alternative for customers who tend to order during peak times or after 9pm!”

Our online shop allows you to browse our extensive range of products, spanning our Butchery, Fish, Ambient, Chilled, Frozen and Non-Food goods. It also enables you to jump straight to our special offers and quickly review your favourite products and order history, as well as creating and sharing shopping lists. Our online ordering guide will quickly take you through the various helpful features available, with easy reference illustrations.

Whether you prefer to use a desktop, tablet or mobile device, our online shop has been built to keep shopping quick and easy. Simply search ‘Philip Dennis’ in your App Store to download our app onto your mobile, or drop us an email at onlineordering@philpdennis.co.uk and we’ll promptly send you a password and instructions for your desktop device.

Prefer to speak to someone in person? Call Martin Strickland, our Online Ordering Specialist on 01271 311122. You’ll find getting set up is simple, and will provide you with much greater convenience and flexibility.

 

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Author: Alicia Spratley
Alicia supports our customers and suppliers through Marketing that is reliable and insightful. She adds further value through her study of communications at college, her interest in current food trends and passion for healthy eating.

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